{"id":10363,"date":"2022-11-25T13:06:25","date_gmt":"2022-11-25T12:06:25","guid":{"rendered":"https:\/\/exparto.pl\/retururi-si-reclamatii\/"},"modified":"2023-11-13T14:07:52","modified_gmt":"2023-11-13T13:07:52","slug":"retururi-si-reclamatii","status":"publish","type":"page","link":"https:\/\/exparto.pl\/ro\/retururi-si-reclamatii\/","title":{"rendered":"Retururi \u0219i reclama\u021bii"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Retururi \u0219i reclama\u021bii<\/h2>\n<h2 style=\"text-align: center;\"><strong>PL\u00c2NGERE PRIVIND PRODUSUL<\/strong><\/h2>\n<h5><span style=\"font-size: revert;\">1. s\u0103 informa\u021bi v\u00e2nz\u0103torul din magazin cu privire la inten\u021bia dumneavoastr\u0103 de a <\/span><strong style=\"font-size: revert;\">reclama\u021bie<\/strong><span style=\"font-size: revert;\"> cump\u0103rat bunuri.<\/span><\/h5>\n<p>Ne pute\u021bi contacta \u00een mai multe moduri:<\/p>\n<ul>\n<li>Contact telefonic (numerele de telefon sunt listate pe acest site web)<\/li>\n<li>Completarea \u0219i trimiterea formularului de contact disponibil pe site-ul web la adresa: <a style=\"font-size: revert;\" href=\"https:\/\/exparto.pl\/ro\/contactati\/\">https:\/\/exparto.pl\/kontakt\/<\/a><\/li>\n<li>Email: sklep@exparto.pl<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Personalul<\/strong> nostru v\u0103 va ajuta s\u0103 rezolva\u021bi problema \u0219i v\u0103 va instrui cu privire la cel mai bun mod de a face o reclama\u021bie (\u00een situa\u021bii excep\u021bionale, v\u0103 vom cere doar o fotografie a produsului).<\/span><\/p>\n<h5>2. Desc\u0103rca\u021bi \u0219i <strong>completa\u021bi<\/strong> formularul de cerere<\/h5>\n<p>Pentru a accelera procedura de reclama\u021bii, desc\u0103rca\u021bi \u0219i completa\u021bi formularul disponibil f\u0103c\u00e2nd clic pe butonul de mai jos:<\/p>\n<p><strong>(va exista un formular de reclama\u021bie care va fi desc\u0103rcat de aici pentru a fi completat)<\/strong><\/p>\n<p style=\"text-align: justify;\">Ata\u0219a\u021bi la colet formularul de reclama\u021bie completat sau trimite\u021bi-l la adresa noastr\u0103 de e-mail: <a href=\"mailto:sklep@exparto.pl\">sklep@exparto.pl<\/a>. V\u00e2nz\u0103torul <strong>(EXPARTO)<\/strong> colecteaz\u0103 bunurile de la autorul comenzii prin intermediul unui serviciu de curierat, al c\u0103rui cost este suportat de<strong> v\u00e2nz\u0103tor<\/strong>.<\/p>\n<h5>(3) \u00cen termen de 14 zile de la primirea produsului solicitat, <strong>Exparto.PL<\/strong> va informa solicitantul cu privire la rezultatul verific\u0103rii finale.<\/h5>\n<h5 style=\"text-align: justify;\">(4) V\u00e2nz\u0103torul, dup\u0103 verificarea <strong>pozitiv\u0103<\/strong> a procesului de reclama\u021bie, este obligat s\u0103 repare gratuit bunurile sau s\u0103 le \u00eenlocuiasc\u0103 cu altele noi, f\u0103r\u0103 defecte, sau s\u0103 restituie suma datorat\u0103 <span style=\"color: #000000;\">dac\u0103<\/span> <strong>nu este<\/strong> posibil\u0103 repararea sau \u00eenlocuirea lor cu altele noi.<\/h5>\n<h5>5 \u00cen cazul \u00een care nu este posibil\u0103 schimbarea bunurilor cu altele noi, v\u00e2nz\u0103torul va emite:<\/h5>\n<ul>\n<li><span style=\"color: #000000;\">\u00cen cazul \u00een care a fost emis\u0103 <strong>o<\/strong> <strong>chitan\u021b\u0103<\/strong>, se face o <strong>revenire la chitan\u021b\u0103<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">\u00cen cazul \u00een care a fost emis\u0103 o <strong>factur\u0103<\/strong>, se \u00eentocme\u0219te <strong>o factur\u0103 de corec\u021bie<\/strong> \u0219i se trimite prin e-mail.<\/span><\/li>\n<\/ul>\n<p>\u00cen cazul \u00een care v\u00e2nz\u0103torul <strong>accept\u0103 reclama\u021bia<\/strong>, rambursarea se va face la primirea facturii rectificative sau la returnarea chitan\u021bei.<\/p>\n<p>V\u00e2nz\u0103torul va <strong>rambursa plata<\/strong> \u00een num\u0103rul de cont bancar furnizat de <span style=\"color: #000000;\">client<\/span>.<\/p>\n<h5 style=\"text-align: justify;\">(6) Garan\u021bia pentru produsele oferite de <strong>EXPARTO<\/strong> se aplic\u0103 numai pentru viciile ascunse sau alte defecte de fabrica\u021bie care afecteaz\u0103 uzura sau utilizarea necorespunz\u0103toare a produsului. O reclama\u021bie nu va fi acceptat\u0103 \u00een cazul \u00een care deteriorarea produsului este un defect mecanic cauzat de o utilizare gre\u0219it\u0103 din partea clientului.<\/h5>\n<h5>(7) \u00cen cazul \u00een care cererea este respins\u0103, toate costurile de transport sunt suportate de c\u0103tre <strong>solicitant <\/strong>.<\/h5>\n<\/p>\n<h2 style=\"text-align: center;\"><strong>PRODUS RETURNARE<\/strong><\/h2>\n<h5>1. s\u0103 informa\u021bi personalul magazinului despre inten\u021bia dumneavoastr\u0103 de a <strong>returna<\/strong> bunurile achizi\u021bionate<\/h5>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Ca o condi\u021bie prealabil\u0103 pentru confirmarea returului, personalul magazinului online trebuie s\u0103 fie informat \u00een termen de <strong>14 zile de la primirea coletului<\/strong>.<\/span><\/p>\n<p style=\"text-align: justify;\">Ne pute\u021bi contacta \u00een mai multe moduri:<\/p>\n<ul>\n<li>Contact telefonic (numerele de telefon sunt enumerate pe aceast\u0103 pagin\u0103)<\/li>\n<li>Completarea \u0219i trimiterea formularului de contact disponibil pe site-ul web la adresa: https:\/\/exparto.pl\/kontakt\/<\/li>\n<li>Email: <a href=\"mailto:sklep@exparto.pl\">sklep@exparto.pl<\/a><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Nu uita\u021bi c\u0103, pentru a returna bunurile, trebuie s\u0103 ne furniza\u021bi <strong style=\"font-size: revert;\">dovada de cump\u0103rare<\/strong> a acestora.<span style=\"font-size: revert;\">  (de ex. Factura TVA, confirmare  <\/span><span style=\"font-size: revert;\">comand\u0103<\/span><span style=\"font-size: revert;\"> num\u0103rul de comand\u0103 sau chitan\u021ba) \u0219i s\u0103 ne furniza\u021bi informa\u021bii cu privire la num\u0103r.<\/span><\/span><\/p>\n<h5>2. Desc\u0103rca\u021bi \u0219i completa\u021bi formularul de returnare<\/h5>\n<p>Pentru a accelera procedura de returnare, desc\u0103rca\u021bi \u0219i completa\u021bi formularul disponibil f\u0103c\u00e2nd clic pe butonul de mai jos:<\/p>\n<p><span style=\"color: #000000;\"><strong>(aici va fi un link de desc\u0103rcare pentru a completa declara\u021bia)<\/strong><\/span><\/p>\n<p>V\u0103 rug\u0103m s\u0103 include\u021bi formularul de returnare a bunurilor completat \u00eempreun\u0103 cu coletul dumneavoastr\u0103 sau s\u0103 \u00eel trimite\u021bi la adresa noastr\u0103 de e-mail: <a href=\"mailto:sklep@exparto.pl\"><br \/>\n  <strong>sklep@exparto.pl<\/strong><br \/>\n<\/a><\/p>\n<h5>3 Pune\u021bi num\u0103rul de comand\u0103 \u00eentr-un loc vizibil pe colet \u0219i cu men\u021biunea <strong>&#8222;Returnare de bunuri&#8221;<\/strong>.<\/h5>\n<p>Informa\u021biile <strong>cu num\u0103rul de ordine<\/strong> se scriu cel mai bine \u00een cifre mari, cu un marker gros.<\/p>\n<h5>4. Trimite\u021bi coletul la adresa noastr\u0103<\/h5>\n<p style=\"text-align: justify;\">Dup\u0103 ce a\u021bi informat personalul magazinului online cu privire la dorin\u021ba dvs. de returnare (retragere din contractul de cump\u0103rare), bunurile achizi\u021bionate <strong>trebuie trimise<\/strong> la adresa companiei:<\/p>\n<blockquote>\n<p>EXPARTO Societatea \u00een comandit\u0103 simpl\u0103 Agata \u0219i Ireneusz Skonieczni<\/p>\n<p>Norwida 8, 16-100 Sok\u00f3\u0142ka, Polonia<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\"><strong style=\"color: #000000; font-size: 1rem;\">Nu uita\u021bi c\u0103 bunurile returnate nu trebuie s\u0103 prezinte semne de utilizare \u0219i c\u0103 este posibil s\u0103 fie rev\u00e2ndute &#8211; \u00eencerca\u021bi s\u0103 v\u0103 asigura\u021bi c\u0103 pachetul este bine protejat \u0219i \u00een starea ambalajului original.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retururi \u0219i reclama\u021bii PL\u00c2NGERE PRIVIND PRODUSUL 1. s\u0103 informa\u021bi v\u00e2nz\u0103torul din magazin cu privire la inten\u021bia dumneavoastr\u0103 de a reclama\u021bie cump\u0103rat bunuri. Ne pute\u021bi contacta \u00een mai multe moduri: Contact telefonic (numerele de telefon sunt listate pe acest site web) Completarea \u0219i trimiterea formularului de contact disponibil pe site-ul web la adresa: https:\/\/exparto.pl\/kontakt\/ Email: sklep@exparto.pl [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-10363","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retururi \u0219i reclama\u021bii - Exparto.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exparto.pl\/ro\/retururi-si-reclamatii\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retururi \u0219i reclama\u021bii - Exparto.pl\" \/>\n<meta property=\"og:description\" content=\"Retururi \u0219i reclama\u021bii PL\u00c2NGERE PRIVIND PRODUSUL 1. s\u0103 informa\u021bi v\u00e2nz\u0103torul din magazin cu privire la inten\u021bia dumneavoastr\u0103 de a reclama\u021bie cump\u0103rat bunuri. 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